01

What form of payment do you accept?

Master Card, Visa, American Express, Discover and PayPal

02

What is the return policy?

We want you to be 100% satisfied. If there is any reason you are unhappy with your purchase a refund will be given under the following guidelines:

1) Order must be returned within the first 14 days following delivery confirmation

2) Merchandise cannot be worn or damaged

3) There will be a 25% restocking fee for all returned dolls

4) All book sales are final

03

Do you ship internationally?

Yes, please note, additional shipping fee will apply to orders.

04

When will the products be shipped?

Orders placed Monday – Friday before 1:00pm EST will be processed the same day and shipped out within 48 hours. Please allow 5-7 days for standard shipping. Expedited shipping is available for an additional charge.

05

Can you cancel Pre-Orders?

Yes, any cancellation will be charged a 25% fee to cover the costs involved with processing the order.

06

If I place a Pre-Order how long would it take for my merchandise to arrive?

Production time is usually 4 to 16 weeks. We will send out an email a week or two in advance of the product arriving.

07

What if my merchandise is damaged?

You will have 48 hrs to report any damage items.

08

Do you customize Dolls?

Yes for more information please email us at info@brainsandbeautydolls.com